Refund policy
Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Starting a Return
To start a return, you can contact us at avriljewelry14@gmail.com. Please note that returns must be sent to the following address:
3370 Stilesboro RD NW, Kennesaw, Georgia, 30152
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at avriljewelry14@gmail.com.
Refund & Return Policy
At AVRIL, we want you to be completely satisfied with your purchase.
Returns
• We accept returns within 14 days of delivery.
• Items must be unused, unworn, and in original condition, including original packaging.
• Proof of purchase is required.
Non-returnable items
• Custom or personalized jewelry
• Items marked as final sale
• Gift cards
Refunds
• Once your return is received and inspected, we will notify you of the approval or rejection.
• Approved refunds will be processed to the original payment method, including Klarna or other Buy Now, Pay Later providers.
• Refunds may take 5–10 business days to appear, depending on your payment provider.
Shipping costs
• Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Damaged or incorrect items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery at:
Avriljewelry14@gmail.com
Include photos and your order number.
How to initiate a return
To start a return, contact us at:
📧 Avriljewelry14@gmail.com
Returns sent without prior authorization may not be accepted.